Preferred Customer Program Details
As a Preferred Customer, you receive the following benefits:
- Priority Service
- No Cost To Join
- No Commitment
- Cancel Anytime
- 20% Savings On Parts & Services
- Priority Emergency Service 24/7 Days Per Week
- Total HVAC Solutions for Leading Brand Heating & Cooling Systems.
Becoming A Preferred Customer
By joining below, you are accorded “Preferred Customer Status” and entitled to the benefits and services outlined in our commitment to you.
Services Covered
Superior Mini-Splits provides comprehensive preventive maintenance services for our Preferred Customer’s Mini-Split Heat Pump System/s, including but not limited to the following Preferred Customer benefits as detailed below.
Maintenance and Inspection Items
Superior Mini-Splits agrees to undertake the following key maintenance and inspection tasks during scheduled visits:
- Inspect Air Filters: Monitor and clean or replace air filters to ensure optimal system performance.
- Clean the Evaporator and Condenser Coils: Thoroughly clean indoor and outdoor coils to remove dirt and debris.
- Clean and Inspect the Blower Wheel: Ensure the blower wheel is free from dirt and debris, optimizing airflow.
- Inspect the Refrigerant Lines: Check for signs of refrigerant leaks and take corrective action to maintain manufacturer-specified levels.
- Verify Refrigerant Levels: It is essential to check the refrigerant levels on initial service and every three years to ensure correct levels and verify no leaks throughout the system.
- Clean the Drain Line and Drain Pan: Prevent water buildup by clearing drain line clogs and addressing signs of mold buildup in the drain pan.
- Inspect Electrical Connections: Ensure proper voltage range, inspect for loose or corroded electrical connections and cable fittings, and protect exposed electrical components with silicone spray.
- Lubricate Moving Parts: Lubricate motor bearings and moving parts as required, and apply silicone spray to protect exposed components.
- Inspect and Clean Air Vents and Louvers: Verify that air vents and louvers are obstruction-free to maintain optimal airflow.
- Check the Remote Control and Thermostat: Test the remote control and thermostat functionality and replace batteries as necessary.
- Inspect Insulation on Refrigerant Lines: Ensure insulation integrity on refrigerant lines and replace damaged sections to preserve energy efficiency.
- Verify Mounting and Supports: Ensure secure mounting and support for indoor and outdoor units, and confirm that indoor units are correctly installed, level, and stable.
- Clean and Maintain the Outdoor Unit: Clear any debris or vegetation surrounding the outdoor unit, maintain a 2-foot clearance for optimum airflow, and clean the condensation pan, drains, and condensing unit coil.
- Test the System: Run the system in all modes to verify proper operation and identify unusual noises or odors.
- Check for Air Infiltration: Inspect the seals around the indoor unit and where line sets enter the building to eliminate air leaks.
- Seal any gaps or cracks as needed.
Preventive Maintenance Schedule
Superior Mini-Splits will provide you with advanced scheduling notice to perform preventative maintenance visits on your heating & cooling system.
Frequency: Annually or Bi-Annually, as requested by the Preferred Customer.
- Spring Visit Dates: March, April, and May.
- Fall Visit Dates: September, October, and November.
Pricing and Discounts
As a Preferred Customer, you will receive a generous 20% discount on all preventive maintenance, parts, materials, upgrades, and repair services Superior Mini-Splits provides during enrollment in this Preferred Customer Program.
Emergency Service
Superior Mini-Splits commits to providing the Customer with preferred customer emergency service, available seven days a week, for any unexpected HVAC system issues that may arise during the term of this Preferred Customer Program.
Agreement Duration
This Agreement shall remain in effect for One Year, commencing on the Effective Date of this Preferred Customer Network Agreement, and automatically renew unless otherwise canceled as defined in the Agreement.
Access to Heating & Cooling System
The Customer agrees to provide Superior Mini-Splits unrestricted HVAC System access during scheduled visits.
Cancelation
Either party may cancel this Preferred Customer Program anytime with written notice.
